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Training ISO 20000-1: 2011

Training ISO 20000-1: 2011

Training ISO 20000-1: 2011 was held specifically for the Directorate of Information Systems. The training was held for 3 days, from 20-22 October 2014, in Video Conference Room, Building D, Floor 2. Directorate of Information Systems.

This training cooperates with PROXIS CONSULTANT (PT. PROXIS GLOBAL SOLUTIONS), the speaker during the training are as follows:

  • Roni Sulistyo Sutrisno
  • Herison Metinaro
  • Andrianto

Day 1, October 20, 2014 to discuss:

  1. Types of services
  2. Analogies of Resource Management
  3. Establishing a Service Management System
  4. Design Requirements and Transition of New Service / Change Services
  5. Service catalog

Download here, Day 1: Session 1 (Video), Session 2 (Video)

Day 2, October 21, 2014 to discuss:

  1. Management Incident versus Management Problem
  2. Incident Management and Service Request
  3. Management of Change

Download here Day 2: Session 1 (Video), Session 2 (Video)

Day 3, October 22, 2014 to discuss:

  1. Certification Audit 
  2. Principles of Audit Findings
  3. Change Management
  4. Management Review

Download here Day 3: Session 1 (Video), Session 2 (Video)

Summary of Training ISO 20000-1: 2011 can be downloaded here in .pdf

Pelatihan ISO Hari 1 Pelatihan ISO Hari 1 Pelatihan ISO Hari 1 Pelatihan ISO Hari 1
Pelatihan ISO Hari 2 Pelatihan ISO Hari 2 Pelatihan ISO Hari 2 Pelatihan ISO Hari 2
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