Quality That You Can Trust!
The year 2016 was opened by Telkom University with a commitment to provide “Service Excellent” in the framework of the realization of Telkom University as a “World class university in 2017 to support the national competitiveness”, Telkom University is transforming into a professional IT services provider by implementing ISO international standard 20000-1: 2011. One of the main things that should be applied according to ISO 20000-1: 2011 standards is to issue a Service Catalog or also known as a “Service Catalog”. This service catalog is a description of the services provided by Telkom University and its performance targets. For the first phase (revision 01), the scope of services included in the catalog is only the services provided to IT users at Telkom University.
The purpose of the Compilation of this Service Catalog is to ensure that the quality and details of IT services are clearly defined so that they can be measurable in performance, and ultimately the role and benefits of IT for the achievement of Telkom University’s business objectives can be optimized.
Service Code SVC -34
Information System Application Development
Information System Research and Development Division responsible for Information System Application Development at Telkom University
Application based on activity
Application development at Telkom University based on two main activity, academic and non academic.
Information Technology Research
We always to keep uptodate with the newest and stable technology to be adopted in our application, and all must be feet with our team knowledge.
Development of information system applications by the SISFO Directorate, covering the application of academic information systems, non-academic information system applications, and supporting applications. Development of information system applications, originating from requests for new applications and / or development of existing applications.
Academic information systems
Which are built to provide convenience to users in academic administration activities.
Non-academic information system applications
Which are centered on resource governance at Telkom University.
Basic services that support the information system as a whole.
As a project plan
1) e-Memo (YPT Application)
Dependency with another services:
– Internet access
Guarantee of minimum availability : 93%
Thus the Service Catalog is delivered with the hope that the benefits of IT services can be felt as much as possible for its users. For further explanation can contact the Directorate of Information Systems Service Desk, extension number: + 62 82319949941, e-mail: helpdesk [@] telkomuniversity.ac.id.